Privacy Policy
This Privacy Policy explains how HENGXING collects, uses, stores and protects personal information when you visit our website, submit an inquiry, request a quote or sample, download materials, or communicate with us about our products and services.
Effective date: September 8, 2026
Company: Hengxing Caps & Garments Co., Ltd.
1. Who We Are
Hengxing Caps & Garments Co., Ltd. (“HENGXING”, “we”, “us” or “our”) is a headwear manufacturer based in Baigou Industrial Zone, Baoding City, Hebei Province, China. We manufacture and develop custom hats and headwear for brands, businesses and other commercial customers.
This Privacy Policy applies to personal information collected through our website and related business communications.
2. Information We Collect
Information You Provide to Us
We may collect personal or business contact information when you submit a form, request a quote, ask for a sample, contact us by email, or otherwise communicate with us.
- Name and job title
- Company or organization name
- Email address and telephone number
- Country or region
- Project details, quantities and product requirements
- Artwork, logos, reference images, tech packs or other files you choose to send
- Shipping or business address when required for samples, orders or business communication
- Any other information you voluntarily provide
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website hosting, security, analytics or similar service providers.
- IP address
- Browser and device information
- Operating system
- Referring website or page
- Pages viewed and approximate visit times
- General location information derived from IP address
- Cookie or similar technology identifiers
3. How We Use Your Information
We may use personal information for the following business purposes:
- Responding to inquiries and quote requests
- Reviewing custom hat and headwear projects
- Preparing quotations, samples and production proposals
- Communicating about product development, orders, production and shipping
- Providing customer service and after-sales support
- Managing business relationships with customers and potential customers
- Improving our website, content and services
- Maintaining website security and preventing misuse or fraud
- Complying with legal, accounting, tax, customs and regulatory obligations
- Sending marketing communications where permitted by law and, when required, with your consent
4. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:
- Contract or pre-contractual steps: when processing is necessary to respond to your request, prepare a quotation or perform an agreement with you.
- Legitimate interests: when processing is reasonably necessary to operate our business, improve our services, maintain security or communicate with business contacts, provided those interests are not overridden by your rights.
- Consent: when you have given consent for a specific purpose, such as certain cookies or marketing communications.
- Legal obligations: when processing is required to comply with applicable laws or regulatory requirements.
7. International Data Transfers
HENGXING is based in China and works with customers in multiple countries and regions. If you contact us from outside China, your information may be transferred to and processed in China or in other countries where our service providers operate.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to manage inquiries, quotations, samples, orders, customer relationships, legal obligations and legitimate business records.
Retention periods may vary depending on the type of information, the status of the business relationship, legal requirements and whether the information is needed to establish, exercise or defend legal claims.
9. Data Security
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission, website or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive personal information through ordinary website forms or unencrypted email unless it is necessary.
10. Your Privacy Rights
Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Object to or restrict certain processing
- Request a portable copy of certain information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Make a complaint to an appropriate privacy or data-protection authority
We may need to verify your identity before responding to certain requests. Some rights may be limited where applicable law allows or requires us to retain or continue processing information.
European Economic Area, United Kingdom and Switzerland
If you are located in the EEA, United Kingdom or Switzerland, you may have rights under applicable data-protection laws such as the GDPR or UK GDPR, including access, correction, deletion, restriction, objection and data portability rights.
United States
Residents of certain U.S. states may have additional privacy rights under applicable state laws. These rights vary by state and may include access, correction, deletion, portability and rights relating to certain forms of data sharing or targeted advertising.
If a request applies to your jurisdiction and to our processing activities, we will respond in accordance with applicable legal requirements.
11. Marketing Communications
We may send business or marketing communications about our products, services or capabilities where permitted by applicable law.
You may opt out of marketing emails at any time by using the unsubscribe method provided in the message, if available, or by contacting us. We may still send non-marketing communications related to active inquiries, quotations, samples, orders or other business relationships.
12. Children’s Privacy
Our website and services are intended for businesses and commercial customers and are not directed to children. We do not knowingly seek to collect personal information from children through this website.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
13. Third-Party Websites & Links
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or legal requirements.
When we make changes, we will update the effective date shown at the top of this page. Material changes may be highlighted through the website where appropriate.
15. Contact Us
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us.
Hengxing Caps & Garments Co., Ltd.
No.64 of C Zone, Industry Zone of Baigou, Baoding City, Hebei Province, China
Privacy Email: support@hxcaps.com
Website: https://hengxingcaps.com/